Training - Why should you train?
Posted: May 08 2014
As leaders, I'm sure at one point or another, we've all heard the phrase, "Go to work on your business (or organization) rather than in it." To some this may be counter intuitive, "if I don't work in my organization, who will" you may be thinking. Well I've never been checked out at Wal-Mart by Sam Walton himself or stepped onto the Small World ride at Disney after Walt checked my wrist band.
Our #1 job as leaders is to develop people. You can duplicate yourself in others. It's very possible. But it does take effort. There is very much a right way to do this and wrong way to do this. Within the right way, there are tons of nuisances that are up to you, but overall, we must train our people. Not only must we train our people, we must be intentional about the way we train our people. If you don't train your people properly, more likely than not, you are going to have people complete a task and you will be frustrated because it wasn't completed to your expectation. The problem here is not the worker that completed the task incorrectly, in their mind they did what they thought they were supposed to do. The problem is that you did not train them properly by laying out clear expectations.
I have had this happen time and again. Whether I didn't lay out a deadline or communicate the direction of the project properly. We had two people very frustrated. Me because my expectations weren't met and them because they thought they were meeting expectations. And it was totally my fault because I didn't clearly communicate expectations. I didn't train properly. I'm going to take a few blog posts and talk about proper training, how to do it, how to make sure expectations are met and what to do when they aren't.
How is the training in your organization? Are you just throwing a new hire to the wolves? Are they expected to hit the ground running when they come aboard?
Looking for more info on training, check out these incredible books:
E-Myth by Michael E Gerber
Good to Great by Jim Collins
EntreLeadership by Dave Ramsey